StorageMart at 3711 Soquel Drive, Soquel, California.

Incredibly rude & condescending staff. In early September last year, I lost the majority of what I had stored there due to RAT damage, which they seems surprised about, although there was RAT traps all over the property. I had multiple dead rats in my storage unit. When I went to the desk to tell them, they blamed it on the prior owners of the property. When I asked for gloves and a shovel to get the rats out, I had to wait as they had just received a pizza delivery and needed to eat first. I asked why they had not called me as they had rat issues in other units, they replied was that there had not been rats in that particular building. When I kept returning to the office for more trash bags, they seems like I was bothering them. I told them I was not going to rent a truck to take the ruined things to the dump, they told me that I was responsible to remove my items in a timely matter. And other storage unit renters began to pick over my rat infested, feces covered, chewed up, items, I let the staff know and they said , you don't want the stuff, maybe someone else does. I understand that things happen, and I expect to be treated respectfully as a customer no matter the situation. I filed a claim in September for $10,000. I was informed this March, after calling repeatedly for months, that I was going to receive $500. Spend a little more money and go somewhere else.

I have had nothing but positive interactions with the employees at this facility. Kim and Ivan, the assistant managers, are helpful and very friendly. The inside is well lit, at a pleasant temperature and clean. I would recommend this to anyone looking for a space.